Getting Help

Video Tutorials: Make sure to watch the tutorial videos which show proper installation, setup, and how to use most of the tools.

Read the docs: Many questions have already been addressed in this documentation, especially in Troubleshooting and Setting Up Textures.

Discord: For questions or technical issues, join the Tokisan discord server and ask in the #terrain-help channel.

Issues: For technical issues or bug reports, search through the issues to ensure it hasn’t already been reported, then create a new one. Use discord for questions.

Help Us Help You

Terrain3D has been stable for hundreds of users for many months, so we know it works fine when setup properly. If you’re having trouble, there’s a 90% chance it’s not setup properly. We can help you get setup, but only if you provide adequate information.

At a minimum we need the following:

  • A concise description of the problem, what you expect to happen, and what is happening.

  • The exact version of Godot and of Terrain3D you’re using.

    • Or, click your Terrain3D node and provide a full screenshot, which will include that and other information.

  • Your Operating system and GPU.

  • Confirmation of, or a screenshot of your Project Settings / Plugins screen to show that Terrain3D is enabled, and what other plugins you have.

  • A screenshot or copy of all text in your console, beginning with the initial Godot Engine startup message.

If you have trouble with textures, we also need:

  • Double click a texture file and show the file format and size as reported by the Godot inspector. Select either the first texture, or a relevant problem texture.

  • A shot of your import tab with that same texture selected.

Finally, be ready to provide debugging logs, and what steps you tried, and the results of those steps.